Shipping
How long does shipping take?
Orders are processed within 1–2 business days from our New York warehouse. Domestic delivery typically takes 3–7 business days depending on your location. You'll receive a tracking number once your order ships.
Is there a shipping charge?
Shipping costs are calculated at checkout based on your location and selected shipping method.
Do you ship internationally?
Yes — we ship worldwide. Some remote locations or countries with strict import restrictions may not be eligible. Contact us at luxluvny@gmail.com if you're unsure.
Returns
What is Lux Luv's return policy?
We accept returns within 30 days of delivery for unopened, unused products in original condition. To initiate a return, contact us at luxluvny@gmail.com. Return shipping costs are the responsibility of the customer.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Amazon Pay, PayPal, Shop Pay, Klarna, and Venmo — all available at checkout.
When will I be charged for my order?
Your payment is processed at the time your order is placed.
My Order
How do I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. Use it to follow your delivery in real time.
Can I cancel or change my order once it's been placed?
We process orders quickly — contact us at luxluvny@gmail.com as soon as possible and we'll do our best to accommodate changes before your order ships.